Samaksh Associate

Samaksh Associate

Malviya Nagar, New Delhi, Delhi
GST No. 07AEQPT9639A1ZZ
TrustSEAL Verified
Call 0804764252093% Response Rate
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Jobs & Career

Excellent Service Standards and Maintain High Customer Satisfaction.

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the
• Prepare service reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media
Requirements:
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred
Customer service representative top skills & proficiencies:
• Customer Service
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Problem Solving
• Organizational Skills
• Ability to Work Under Pressure
• Computer Skills""
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Reviews & Rating

4.8/5

★★★★★★★★★★

Reviewed by 44 Users

  • 5★77%
  • 4★12%
  • 3★2%
  • 2★0%
  • 1★9%
  • User Satisfaction
  • Response88%
  • Quality     83%
  • Delivery   85%

Most Relevant Reviews

R
★★★★★★★★★★
30-June-22
Rajesh Kumar
New Delhi, Delhi
Good work,good sarvice.
Response
Quality
Delivery

Response from Seller (14-September-22)

thanks a lot

B
★★★★★★★★★★
23-March-22
Bipin Kumar
Begusarai, Bihar
Authentic and genuine service provider. Quick service provded for electrical contractor license. They are very polite as well as efficient in carrying out whole work.
Response
Quality
Delivery
I
★★★★★★★★★★
13-March-22
Irshad
Delhi, Delhi
Good
Response
Quality
Delivery

Response from Seller (23-March-22)

Thanks a lot 🙏

View More Reviews




Reach Us
Sanjay Kumar (Proprietor)
Samaksh Associate
Block A-302, Basement, Shivalik, Malviya Nagar, New Delhi - 110017, Delhi, India


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